Co-managed IT
Keep your IT person. Give them a team.
Co-managed IT puts a team of ABCOM engineers behind your in-house IT person. They stay in charge of your IT, and they stop being the only person in the building who can fix things.
Your IT person stays in charge
Cover when they are away
Yann Davies
Managing Director
·
Updated 12 October 2026
The specialists
One person cannot be an expert in everything
Security, networking, Microsoft 365, Azure and backup are each a specialist job. When your IT person hits something outside their experience, they bring in the ABCOM engineer who does that work every day, and they learn from the fix.
Price
One monthly price, agreed up front
We price co-managed IT on the size of your team and how much you want us to cover. You get the price in writing before anything starts. Prices exclude VAT.
What is included
Service desk
Help for your staff
Your team can raise requests with our service desk when your IT person is busy or away.
Cover
Holidays and sick days
An engineer who already knows your setup picks things up while your IT person is out.
Out of hours
Alerts handled overnight
When a backup fails overnight, we deal with it before your team logs on.
Security
Patching on a schedule
Security updates and checks run on a fixed timetable, so nothing slips when things get busy.
Projects
A bench for the big jobs
Migrations, new offices and upgrades, done with your IT person rather than around them.
In charge
Your IT person stays in charge
They decide what we pick up, and they can see everything we do.
Monthly price
Fixed quote
per month, in writing
Based on the size of your team and how much you want us to cover.
Your IT person
Stays in charge
Cover
Holidays and out of hours
Specialists
On call when needed
Handover notes
After every absence
The call is free, and we will tell you honestly if you need us.
How it works
Your IT person decides what we take on
Requests come in the way they do now. Your IT person keeps the ones they want and passes the rest to our service desk, from a password reset to a firewall change. When they go on holiday, everything comes to us, and they get a handover note when they are back.
What changes
What changes for your IT person, and for you
Your IT person gets time back for the work only they can do, and the business stops depending on one person.
Holidays stop being a risk
Your IT person can take a proper break, because someone who knows your setup is covering.
The projects finally get done
With routine requests shared, the migration and the upgrade stop sliding down the list.
Nothing lives in one person’s head
Your setup is documented as we go, so the firm no longer depends on one memory.
Specialist help without specialist salaries
You get security and cloud expertise when you need it, without hiring for every skill.
How we start
From first call to fully covered
1
First
Get to know your setup
We document your systems with your IT person and agree who handles what.
2
Next
Share the load
Your staff can reach our service desk, and your IT person passes over what they choose.
3
Then
Plan ahead together
Regular reviews with your IT person to plan projects and upgrades.
Start small and add more as you go. Most of our work is fully managed IT, so that is there later if you ever want it.
★★★★★
Working within the healthcare sector, security, compliance and reliability are absolutely critical. ABCOM understood those requirements from day one. As cybersecurity and regulatory compliance became increasingly important, ABCOM helped us navigate those challenges with confidence.
Kay, Practice Manager, Family Dental, Crawley
A client of ABCOM for over 15 years
Free consultation call
Start with a 20-minute call
Tell us about your IT person and what is on their plate. We will tell you where we could help, and what it would cost.
1
A short call
We go through how your IT runs today, in plain English.
2
An honest view
We tell you where we would help, and where your IT person already has it covered.
3
A fixed quote
A written monthly price, with no obligation.
NCSC Assured Service Provider
Named engineers you can call
Reply within one working day
Or call 01444 871 200, Monday to Friday, 8am–6pm.
Book your free consultation call
20 minutes · No obligation · Fixed quote afterwards
FAQs
Your questions, answered
Answers from ABCOM, an NCSC Assured Service Provider.
Will co-managed IT replace our IT person?
No. Your IT person stays in charge. We give them a team to lean on, and they decide what we pick up.
What happens when our IT person is on holiday?
Your staff contact our service desk instead. When your IT person is back, they get a note of everything we did.
Can our IT person see what you are doing?
Yes. They can see every request we handle and every change we make, so nothing happens behind their back.
What kind of work can you take on?
Anything from password resets and new starters to security, networking, Microsoft 365 and Azure projects. Your IT person chooses what to hand over.
How is co-managed IT priced?
A fixed monthly price, based on the size of your team and how much you want us to cover. You get it in writing before we start.
Can we move to fully managed IT later?
Yes. Most of what ABCOM does is fully managed IT, so if your IT person moves on or your needs change, we can take on more.